PLEASE BE PATIENT WHEN WAITING FOR EMAIL REPLIES,
PLEASE READ ALL BEFORE SENDING AN EMAIL VIA THE CONTACT PAGE
Q: “I did not receive my order confirmation or tracking number?”
A: A vast majority of the time our emails with shipping and order information are sent to your SPAM folder. Please check there and make sure you set our email address to “NOT SPAM”. If you still need info we will be happy to provide it.
Q: “Where is my Order?”
A: Most shipments happen within 24 to 48 hours. If your Order is placed on Friday, it will not be shipped until the following Monday. We do our best to make sure everyone gets their order ASAP. Please understand that once the order leaves our facility, we are all at the mercy of the shipping service. If you have an item that has missed its delivery date by a few days, feel free to contact us.
Q: “When will an item be back in stock?”
A: Stock is constantly being replenished. Once an item is out of stock, It will be replenished ASAP. Sometimes it takes a few days, but we appreciate your patience while we are waiting on the item.
Q: “Are there plans for an (insert color here) Dreamer or Stack?”
A: The colors we have listed on the site are the only colors that exist for purchase currently. If there are plans for a new color or material, they will be listed here on the product page before the option even becomes available.
Q: “Do you ship to my country?”
A: We only ship to North America and US territories currently. We can not make any exceptions at this time.
Q: “Can I order wholesale from you?”
A: We do not have wholesale as an available service at this time. Please contact your local distributor or info@Timesvape.com for Dreamer, or Reverie wholesale options.
Q: “Where can I find a Lucid RDA?”
A: The Lucid RDA was a limited run project. It started everything. Unfortunately it will not be back in stock. I have plans for future projects though!
Q: “I ordered a coated copper/brass Dreamer and my threads looks silver?”
A: The copper and brass coated Dreamer mods are Nickel plated before the black electroplating is applied. This will not effect the performance of the mod at all. As long as your Logo on the tube is copper or Brass then you are solid.
If your question was not answered, Please feel free to drop us a line!